WHAT INFORMATION DO WE COLLECT?

Information collected from other sources

In Short: We may collect limited data from public databases and other outside sources.

We may obtain information about you from other sources, such as public databases. Examples of the information we receive from other sources include social media profile information.

HOW DO WE USE YOUR INFORMATION?

In Short: We process your information for purposes based on the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Sites in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

To protect our Sites. We may use your information as part of our efforts to keep our Sites safe and secure (for example, for fraud monitoring and prevention).

To enforce our terms, conditions, and policies.

To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We only share information with your consent, to comply with laws or to protect your rights

We may process or share data based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.

Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

MOBILE COMMUNICATION & SMS PRIVACY POLICY

SMS Opt-In and Consent

EDELIC offers optional SMS text notifications (“EDELIC Service Coordination
Notifications”) related to your use of the EDELIC Services Coordinator app
(app.edelic.org). You will only receive text messages if you explicitly opt in
by checking the SMS consent checkbox — either when you create your account or
later in your profile settings. The consent box is never pre-checked.

By opting in, you provide your express written consent to receive automated
text message notifications from EDELIC about your service requests, volunteer
assignments, request status updates, and new in-app messages. You confirm that
you are at least 18 years of age and that you own or have authorized access to
the mobile number you provide. Consent to receive text messages is not a
condition of using EDELIC’s services — all notifications are also available by
logging in to the app.

Message Content and Frequency

SMS messages from EDELIC contain only a short subject line and a link to the
EDELIC app. Full message content and conversation threads are never included
in text messages; you must log in to the app to view complete details.
Message frequency varies based on your activity and service requests — most
users receive between 0 and 10 messages per month.

Message and Data Rates

Standard message and data rates from your mobile carrier may apply. Contact
your carrier for details about SMS charges under your plan. Mobile carriers
are not liable for delayed or undelivered messages.

SMS Opt-Out and Help

You may opt out of SMS notifications at any time by:

Texting “STOP” to the EDELIC sender number — your opt-out is processed
automatically and immediately by our messaging provider, OR
Turning off SMS notifications in your EDELIC app profile settings.

After you text STOP, you may receive one final message confirming your
opt-out. For help, reply “HELP” to any EDELIC text message, or contact us at
team@ecfes.org.

Non-Marketing Communications

Messages from EDELIC are exclusively triggered by your direct engagement with
the app (such as service requests, volunteer assignments, and status updates).
We do not send marketing messages or promotional content. If we ever introduce
marketing or promotional SMS in the future, we will request separate opt-in
consent for those messages, and you will be able to control them independently
from service notifications.

Data Protection for SMS

We will NEVER, EVER sell your phone number, contact info, email, data or
anything at all, ever, for any purpose.

Your mobile phone number, opt-in consent, and text messaging data will not be
shared, sold, or rented to third parties or affiliates for marketing or
promotional purposes under any circumstances. All SMS opt-in data and consent
information are excluded from any third-party sharing. Mobile information is
treated as private and confidential and is handled securely and with respect.

Third-Party Service Provider

SMS messages are delivered via Twilio, a third-party communications service
provider, solely for the purpose of sending the notifications described above.
Twilio processes messages in accordance with its privacy policy
(https://www.twilio.com/en-us/legal/privacy).

Contact Us

If you have questions about SMS notifications or this policy, contact us at
team@ecfes.org or by post to: EDELIC, 631 E. 19th Ave, Building B, Eugene, OR
97401.

HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless other/vise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).

HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment

DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from children under 18 years of age.

We do not knowingly solicit data from children under 18 years of age. By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Sites.

DO WE MAKE UPDATES TO THIS POLICY?

In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may email us at team@ecfes.org or by post to:

Edelic Center for Ethnobotanical Services (ECFES)
631 E. 19th Ave, Building B
Eugene, OR 97401